Terms & Conditions

These terms govern your use of mindstreamsoft.com and of Convo by MindstreamSoft ("Convo"), our hosted inbox for Telegram. They form an agreement between you and MindstreamSoft ("we", "us"). By using the website, booking a demo or subscribing to Convo, you accept them.

If you accept these terms on behalf of a business, you confirm you are authorised to bind that business, and "you" means the business.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

When you buy a Convo subscription you therefore buy it from Paddle, who resells it to you, and Paddle's Buyer Terms also apply to the purchase. Paddle processes your payment details; we never see or store your full card number.

Your receipt, invoices and payment method can be managed at any time at paddle.net.

Convo lets your team receive and reply to messages sent to your Telegram bots from one shared inbox, and run automated replies. Our team sets up your workspace and connects your Telegram bots for you.

Each plan includes the number of Telegram bots shown on the Convo pricing at the time you subscribe. Features may be improved or changed over time; we will not materially reduce the core features of a plan you have paid for during a paid billing period.

Convo depends on Telegram, which is operated by a third party. Telegram's own rules apply to your bots, including that a bot can only message people who have contacted it first. We are not responsible for outages, limits or changes made by Telegram.

• Prices are shown in US dollars. Sales tax or VAT is added at checkout where it applies.
• Subscriptions are billed in advance, monthly or yearly, and renew automatically at the end of each billing period until cancelled.
• You can cancel at any time from the link in your Paddle receipt, at paddle.net, or by emailing us. Cancellation takes effect at the end of the current billing period and you keep access until then.
• You can upgrade or downgrade your plan at any time. Paddle calculates any difference in price for the rest of the billing period.
• If a payment fails, we may suspend access to Convo until the balance is paid.
• We may change our prices for future billing periods. We will give you at least 30 days' notice by email, and the change will not apply to a period you have already paid for.

Refunds are covered by our Refund Policy, including our 30-day money-back guarantee.

You are responsible for the people you give access to your workspace and for keeping login details confidential. Tell us straight away if you suspect unauthorised access.

You must not use Convo to:

• send spam, unsolicited bulk messages or content that breaks Telegram's terms of service;
• send unlawful, fraudulent, harassing, hateful or infringing content;
• collect or process personal data without a lawful basis to do so;
• attempt to break, overload or gain unauthorised access to Convo or another customer's workspace;
• resell or sublicense Convo, except under a Custom plan that expressly allows white-label use.

We may suspend a workspace that breaks these rules or puts the service or other customers at risk. Where reasonable, we will tell you first and give you a chance to fix the problem.

You own the conversations, contacts, files and other content in your workspace ("your content"). You give us permission to store and process your content only as needed to run Convo for you and to provide support.

You are responsible for having the right to process the personal data of the people who message your bots. When we process that data for you, we act on your instructions as your processor, as described in our Privacy Policy.

After your subscription ends we keep your content for 30 days so you can reactivate or ask for an export, then delete it from active systems.

Websites, software and apps we build for clients are provided under a separate written proposal or contract. If that agreement conflicts with these terms, the agreement wins.

Convo, this website and their software, design and content belong to MindstreamSoft or our licensors. Your subscription gives you a non-exclusive, non-transferable right to use Convo during your subscription. It does not transfer ownership of the software to you.

We work to keep Convo available around the clock, but we do not guarantee it will be uninterrupted or error-free. Planned maintenance is scheduled for quiet hours wherever possible.

Support is provided by email at info@mindstreamsoft.com, with response times as described for your plan on the pricing page.

Apart from the commitments in these terms, Convo and this website are provided "as is". To the extent the law allows, we exclude all other warranties, including fitness for a particular purpose.

To the extent the law allows, we are not liable for indirect or consequential losses, or for lost profits, revenue, data or goodwill. Our total liability arising from Convo in any 12-month period is limited to the amount you paid for Convo in that period.

Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence, or your statutory rights as a consumer.

We may update these terms from time to time. The date at the top shows when they last changed. If a change materially affects an active subscription, we will email you at least 30 days before it takes effect.

Questions about these terms: info@mindstreamsoft.com.